Staff Directory

Welcome to Our Staff Directory

Mark Richards
President

Mark has been in the insurance industry since 1991. He is well versed in every aspect of commercial lines insurance. Mark manages the day to day operations at CSIS Insurance with integrity and trustworthiness.
Phone: (888) 501-2747 ext. 105
Email: mark@csisonline.com

Kari Kubanet​
Chief Operations Officer – Agent/Broker

Friendly and personable, Kari's extensive knowledge of commercial insurance products is exceeded only by her commitment to provide exceptional service and attention to each of her clients.
Phone: (888) 501-2747 ext. 104​
Email: kari@csisonline.com

Scott Krakauer​
Agent/Broker

Scott comes to CSIS with an extensive inside sales background and expertise in building client relationships. He has been in the insurance industry since 2008 and most recently has been helping small and medium-sized businesses with their commercial insurance needs. Scott takes tremendous pride in providing top notch service because he knows most business owners often have other priorities besides insurance in their day to day operations. Making sure your business is properly covered and taken care of so you can grow your business is what drives Scott in the workplace.

Away from the office, Scott’s favorite thing to do is spending a day at Disneyland with his wife and daughter. Other activities he enjoys include skiing, playing softball, and competing in fantasy sports leagues.
Phone: (888) 501-2747 ext. 109​
Email: scott@csisonline.com

Randy Rivas
Agent/Broker

With 10+ years in customer service, Randy brings in the same work ethic to CSIS. Randy joined CSIS with one goal in mind, to provide top quality service to the insurance industry. He believes that providing a quality product plus quality service will help establish a personal relationship with each client with the intention of retaining clients. His mission is to help clients find the best coverage suited for their business.

Randy enjoys basketball, soccer, and loves to travel with his wife. When he is away from the office, he spends his time with his 3 dogs.
Phone: (888) 501-2747 ext. 118
Email: randy@csisonline.com

Sue Pepler
Account Manager

Sue specializes in all aspects of Commercial Insurance account servicing and enjoys doing so.
Phone: (888) 501-2747 ext. 113​
Email: sue@csisonline.com

Bryce Reyburn​
Account Manager

Bryce Reyburn is a hard working account manager dedicated to helping you with your insurance needs.
Phone: (888) 501-2747 ext. 102​
Email: bryce@csisonline.com

Leonarda Johnson
Customer Service Representative

Leonarda retired from the State of California after over 25 years of service, in Workers’ Compensation Insurance and then the DMV. She is starting a new chapter in her career in private industry insurance brokerage.
Phone: (888) 501-2747 ext. 117​
Email: leornarda@csisonline.com

Marvie Valentine​
Account Manager

Marvie joined CSIS in 2020. With over 20 years in customer service experience, she is ready to take on this new chapter in her career.  She has an outgoing personality and prides herself on hard work and dedication. Marvie has three grown children and enjoys time in her garden, reading and traveling.  She belongs to many social groups and has hundreds of volunteer hours under her belt. When Marvie is not out playing in the sun, she enjoys spending time with grand doggy “Benji”.
Phone: (888) 501-2747 ext.110​
Email: marvie@csisonline.com

Steve Fike
Account Manager

Steve has over 20 years of experience in the insurance industry and brings those detail-oriented skills to CSIS.  He brings a positive attitude and will make sure that all clients receive fast and accurate service.

Steve is married and has two children.  He enjoys playing golf and watching all sports.
Phone: (888) 501-2747 ext. 119
Email: steve@csisonline.com

Kerri Arnold
Accountant

Since joining CSIS, Kerri has supported sales staff and their accounts, excelling while operating under the demands that often accompany any insurance business in a fluctuating market.

Kerri, along with the entire staff at CSIS, is fully committed to delivering a service that not only meets but also exceeds the expectations of our customers.

Kerri lives with her husband in Newbury Park.
Phone: (888) 501-2747 ext. 106
Email:  kerri@csisonline.com

Carol Mlinarevic
Customer Service Representative

Carol joined CSIS with a strong background and diverse office experience.
Phone: (888) 501-2747 ext. 108​
Email: carol@csisonline.com
(888) 501-2747​
3315 Old Conejo Road
Thousand Oaks, CA 91320​
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