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CSIS Insurance Services, Inc. Blog

Social Media Do's And Don'ts For Business Owners

12/26/2022

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​Social media reaches consumers best. By monitoring social networks, you'll gain audience insight, build customer relationships, and build brand loyalty. Everyone needs social media. Here are 10 don'ts for social media and brand building.
Business Owner’s Social Media Do’s and Don’ts
Here are the do’s and don’ts every business owner should know.

Do’s
  1. Update Social Pages and Profiles
    First impressions last. Social media is your digital first impression. Unfinished social media accounts look unprofessional. Fill out your profile, including contact info, and upload a good profile and cover photos.

  2. Separate Business and Personal
    Keeping personal and professional social media pages separate helps build a brand. Your clients may follow your business profile if you share consistent content. You don't spam followers with personal updates.

  3. Don't Overshare
    Your posts represent you and your company. Be proud of your business, but watch what you share. Consider your audience, the platform's expectations, and what content makes you an expert.

  4. Regularly Post
    How often should you engage your online community? Once or twice a week is a good rule of thumb, depending on your business and industry. Too little posting reduces brand awareness, but too much can annoy followers.

  5. Prioritize Networks
    Spreading yourself too thin on social media is risky. Focus on social networks where your customers are. Facebook, LinkedIn, Instagram, and possibly Twitter. Spend more time on those platforms and less on new ones unless you know where your best prospects are. No matter your industry, you should provide quality content to the big three networks.

Don’ts
  1. Set Privacy Options
    Use them for business files as well. The internet doesn't forget deleted posts. They may have saved it if they saw it before you deleted it. Double-check before sharing. Password-protect your data. Keep your passwords safe. The wrong people can misuse social media.

  2. Do Not Rely Too Heavily on Automation
    Automation is useful for organizing and scheduling your social media activity, but you should never rely solely on such tools for posting. If you do so, you may quickly lose the personal touch with clients that distinguishes your brand. Personalize the engagement experience for your target audience by demonstrating your humanity.

  3. Don’t Spam
    Retweeting, liking, commenting, posting, and sharing are great, but in moderation. Nobody wants one social media account to dominate. Join 20 LinkedIn groups, post the same self-promotional message, and disappear. Follow random Twitter users, but don't expect them to follow you back. Never post promotional content where it's not allowed. It's not a good impression.

  4. Don't Forget to Respond To or Delete Negative Comments
    It is required to respond to comments, even if they are negative. If you fail to respond promptly, your audience may notice and develop a negative impression. Without active participation, your message is that you don't care about your customers. You should utilize audience comments as opportunities for interaction.

    Demonstrating how you handle both positive and negative circumstances. You should never delete negative comments. The person who initially posted them is still alive, and your lack of acknowledgment and denial may only infuriate them. This is how you avoid a PR disaster: remaining calm and working to resolve the problem.

  5. Do Not Share Without Prior Research
    Social media platforms make it extremely simple to share content from another account. It's easy to forget that some content and information come from dubious sources or bots. Sharing content is often interpreted as endorsing it and the user who posted it; be careful what you share, as it may become associated with your brand.

Conclusion
To evaluate the importance of using social media in marketing, consider its importance to your customers. Social media marketing is necessary for businesses because of the impact social networks impact on users.

At CSIS Insurance Services, Inc., we do our best in making sure that our clients are well-protected with affordable and comprehensive policies. We make sure to go the extra mile to help you with your needs. To learn more about how we can help you, please contact our agency at (888) 501-2747 or Click Here to request a free quote. Topics and coverage discussed in this article are not guaranteed, consult with your agents to determine what your policy does and does not cover. We are more than happy to help!
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